RESTAURANT REVIEW | NOT GUILTY BERRINI | SÃO PAULO | BRASIL
04/05/2017 – 16:00 / 17:00
Esta foi certamente uma das minhas piores experiências ("customer experiences") gastronômicas dos últimos anos!
Como agente de transformação empresarial e social, não poderia omitir e deixar que outros clientes sofressem o mesmo tipo de tratamento que sofri neste local e neste dia e horário.
Muito me espanta que marcas internacionais deixem seus franqueados ou licenciados "livres e soltos" para canabalizá-las tão acintosamente, mas espero que tomem uma ação exemplar neste caso.
Sinceramente e sem firulas, tenho a dizer que muitos "food-trucks" e "hot-dog kombis" em São Paulo oferecem um serviço de acolhimento e atendimento infinitamente melhor do que este local... e que, independentemente da comida (qualidade, propriedades nutricionais e limpeza do ambiente), que não está em julgamento neste review, o que realmente faz a diferença é o comportamento das pessoas que trabalham em um local de serviço de alimentação aberto ao público.
MEU COMENTÁRIO NO FACEBOOK | PÁGINA NOT GUILTY BERRINI:
Atendimento péssimo.... ou seja nenhum... sentado na mesa há
algum tempo, ninguém se prontificou nem mesmo a apresentar um cardápio e ainda
tiveram o disparate de tirar coisas da mesa sem pedir licença ao ocupante... e
ainda acham que fazem um bom trabalho????
Postura ridícula e imbecil...
ainda vem cobrar postura do cliente!!!
COMENTÁRIO DO FUNCIONÁRIO NA MESMA PÁGINA (OLHA O NÍVEL):
João Ricardo Péssimo cliente
além de ignorante flagrei o mesmo várias vezes sentado na mesa sem nem mesmo
comprar um copo d'água para usufruir do Wi-Fi.... Ridículo e ainda se acha na
razão!!!! Sai fora véio babão.... E tem mais se pegar vc indo pra cima de
mulheres como vc o fez a situação vai complicar para o seu lado..... Maria dá
Penha em vc velho babão.....
Página do indivíduo no Facebook: https://www.facebook.com/zignauta?fref=ufi
MEU COMENTÁRIO EM 05/05/2017:
MEU COMENTÁRIO EM 05/05/2017:
Luiz Botelho Não importa o
quanto tentem desqualificar o cliente, a crítica e os comentários... o fato é
que o serviço foi péssimo, a gestão tremendamente ignorante e mal-treinada e a
equipe um exemplo de improdutividade e de mediocridade...
MEU COMENTÁRIO NO FACEBOOK | PÁGINA NOT GUILTY SWITZERLAND:
NOT GUILTY???
RATHER, TERRIBLY, AWFULLY, WONDERFLUSHINGLY GUILTY IN SÃO
PAULO, BERRINI AVENUE!!!
TODAY I HAD THE WORST EVER EXPERIENCE WITH YOUR BRAND!!!
I HAD ALREADY KNOWN IT AND HAD BEEN TO THIS PLACE BEFORE...
THERE USED TO BE A GENTLE GUY WHO ACTED A BIT LIKE A MAITRE, A BIT LIKE A
CONSULTANT AND GUIDED THE CLIENT THROUGH THE MENU AND STUFF... THAT WAS GOOD,
BUT I DIDN´T SEE HIM THERE TODAY...
WHEN I GOT THERE, AROUND 4PM. BRT-SAO TIME, I TOOK A TABLE
AND TRIED PLUGGING MY NOTEBOOK TO START WORKING AND ANTICIPATING A GOOD MEAL...
WHILE I WAS DOING THAT, THE (BLACK) GIRL BEHIND THE COUNTER / CASHIER (BLACK
ONLY FOR REFERENCE, COULD HAVE BEEN ANY OTHER COLOR) BLUNTLY MOVED HER FACE
AWAY FROM ME AND BLUNTLY JUST IGNORED ME...
OH WELL, YOU CANNOT PLEASE EVERYONE... I THOUGHT... THEN,
AFTER A FEW GOOD HALF HOURS, WITH THE RESTAURANT COMPLETELY EMPTY!!! AND LOTS
OF CRACKLING VOICES BEHIND ME FROM WHAT IT SOUNDED LIKE A WHOLE BUNCH OF
UNOCCUPIED PEOPLE CHATTING WITH EACH OTHER LOUD AND NON-STOP...
I STARTED WONDERING? HOW COME NO ONE COMES WITH THE MENU?
HOW COME NO ONE EVEN GREETS THE ONLY CLIENT SITTING AT THAT TIME IN THE HOUSE?
HOW COME NOT EVEN ANYONE ASKS IF YOU´D LIKE ANYTHING, SIR???
AMAZING NOT EVEN ONE SOUL PROMPTED... AND THE CHATTING JUST
CONTINUED... I WITNESSED A LOT OF ACTIVITY, BUT NONE OF IT CLIENT-FOCUSED... IN
& OUT OF DELIVERY GUYS... EMPLOYEES WONDERING ABOUT THE PLACE, UP &
DOWN... CHATTING AND GIGGLING AND LOUD LAUGHING...
BUT THE WORST TIME OF ALL WAS IT WHEN IT REACHED AROUND 5PM.
AND I NOTICED SOME SORT OF HOSTILE MOVEMENT WHILE EMPLOYEES WALKED BY THE TABLE
I WAS AT AND STARTED KIND ACTING AS IF THE PLACE WAS GOING TO BE CLOSED... LIKE
PUTTING SOME CHAIRS OVER SOME TABLES, AND GETTING THINGS SOMEWHAT ARRANGED AS
IF THEY WERE GOING HOME... AND, UP TO THAT MOMENT, NOT EVEN ONE OF THEM KINDA
EVEN CARED ABOUT LOOKING OR TALKING TO ME, THE ONLY CLIENT AT THE PREMISES!!!!
AND THEN, ONE OF THE EMPLOYEES JUST CAME BY MY TABLE AND
TOOK SOMETHING OFF IT(LIKE THE SALT OR SOMETHING) WITHOUT EVEN ASKING FOR
PERMISSION OR ADDRESSING ME!!!
THAT WAS SOOOOO OUTRADGEOUS THAT I STARTED PACKING SO
FURIOUSLY TO GET OUT OF THAT PLACE THAT THIS LADY CAME SHOUTING ASKING WHAT THE
PROBLEM WAS????
SHE IDENTIFIED HERSELF AS THE OWNER OF THE PLACE AND KINDA
PUSHED FOR A VERBAL FIGHT... OF COURSE, SHE HAS FCNG NO IDEA OF WHAT CRM AND
CLIENT HANDLING AND CONFLICT MANAGEMENT IS... MUCH TO THE CONTRARY, SHE STARTED
A VERBAL AGRESSION WITH THE CLIENT SAYING THAT THEY NORMALLY DO THAT (START
PREPARING FOR CLOSING)... AS IF IT WERE NORMALLLLL!!!! WELL, FCK THE CLIENT
RIGHT??? THE NONEXISTANT CLIENT AT THE PREMISES!!! AND HIS (OR HER, WHENEVER
IT´S THE CASE) FEELINGS ABOUT HOW HE OR SHE ARE BEING TREATED, WELCOMED, ACCUEILLED,
SERVICED AND SATISFIED RIGHT?
AND LEFT THIS PLACE SAYING I´D NEVER BE BACK AND THAT I´D BE
REPORTING THIS IMMEDIATELY TO THE MEDIA... THE "OWNER" LADY BOLDLY
DESPISED THIS IDEA AND SAID SHE DIDN´T CARE ABOUT WHAT I DID... WELL, MAYBE SHE
DOESN´T NEED THIS BUSINESS OPEN AND RUNNING, CONSIDERING IT WAS ALL EMPTY
THROUGHOUT THE WHOLE TIME I WAS THERE THIS AFTERNOON...
MAYBE SHE DOESN´T LIKE CLIENTS WITH TIES OR BLAZERS... MAYBE
SHE DOESN´T LIKE SERVICING AND WAITING ON PEOPLE AND MAKING THEM FEEL GOOD AND
WELCOMED AT THIS PLACE SHE BOLDLY SAYS REPEATEDLY SHE OWNS AND OWNS AND OWNS...
WHATEVER... THE CASE OF OWNERSHIP IS, YOUR BRAND HAS BEEN
FULLY AND DREADLY DAMAGED... THE CUSTOMER EXPERIENCE AT THIS PLACE FOR ME WAS
APPALLING AND I WILL NEVER ENTER IT AGAIN... BUT I WILL MAKE SURE THAT EVERYONE
I KNOW KNOWS OF IT AND WALKS 30 MILES AWAY FROM THIS BERRINI SHOP OF YOURS!!!
IF YOU HAVE IT FRANCHISED THIS BERRINI SHOP TO HER, PLEASE,
SAVE YOUR BRAND IMMEDIATELY AND DO AN AUDIT WORKFORCE DOWN EVERY SINGLE DETAIL
OF THIS OPERATION WHICH IS NOT CLIENT ORIENTED AT ALL... IF YOU HAVE NEGOTIATED
YOUR BRAND FOR HER TO BUY IT AND OWN IT AS SHE LIKES TO SCREAM TO THE WORLD,
I´D SAY, THINK TWICE... AND SAVE YOUR BRAND EVEN MORE URGENTLY!
NOT SATISFIED WITH THE EVICTION OF THE CLIENT FROM THIS
SHOP, I WAS ABSURDLY AMAZED BY THE FACT THAT THIS LADY FOLLOWED ME TO THE NEXT
RESTAURANT I WENT (NEARBY) TO CONNECT AND HAVE A COFFEE (SINCE I HAD SPENT ONE
HOUR OR MORE AT THIS BERRINI NOT GUILTY WITHOUT ANY SERVICE!)....... AND SHE
STARTED VERBAL FIGHTING WITH ME!!!!!!!
SAYING THAT I WAS THE WRONG ONE AND I WAS NOT WELCOMED TO
HER PLACE, THE ONE SHE OWNS SO FIERCEFULLY... I HAD TO TELL HER OFF AND SAY SHE
IS NOT FIT EVEN TO OWN A CHICKENPLACE, MUCH LESS AN INTERNATIONAL BRAND
RESTAURANT THAT IS SUPPOSED TO CLAIM FOR HEALTH AND OFFER QUALITY TIME AND
SERVICE!!!)
THE OWNER OF THE SECOND RESTAURANT HAD TO CONSTRAIN HER TO
THE SIDEWALK AND I OF COURSE LEFT FOR STARBUCKS NEARBY...
YOU SEE, WHERE THE HELL DO YOU GET YOUR ASSOCIATES FROM?
SOME SORT OF CHEAPY SLUMHOUSE? SOMEONE LIKE THAT MIGHT EVEN HAVE BULLSTD YOU
NICELY TO QUALIFY FOR REPRESENTING YOUR BRAND, BUT IT´S WAY DOWN THE LADDER AND
DRAIN TO BE ABLE TO COPE WITH THIS RESPONSIBILITY.
SHOULD YOU WISH ANY MORE DETAILS, JUST CONTACT ME.
SORRY FOR YOUR BRAND, IT´S BEEN DOOMED GUILTY... AND IF YOU
DO NOT MANAGE IT ABROAD, YOU MIGHT BE EVEN ANTICIPATING ITS DOWNTURN INSTEAD OF
A HEALTHY EXPANSION.
GOOD LUCK AND TAKE SOME ACTION!
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